Shipping Information
At Active Vogue, we strive to provide a seamless shopping experience from start to finish. Below, you’ll find detailed information about our shipping options, delivery times, and order processing.
Order Processing Time
All orders are processed within 1-2 business days. Once your order is processed, it will be shipped according to the shipping method you selected during checkout.
Shipping Methods
- Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after shipment. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after shipment.
Please note that delivery times may vary depending on your location and any potential customs delays.
Returns & Exchanges
We want you to be completely satisfied with your purchase at Active Vogue. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review our policies and procedures below.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to the fast-changing nature of fashion trends, items under the Trends category are final sale and cannot be returned or exchanged.
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. You can use the template provided below.
- Wait for Approval: Once we receive your request, we will review it and send you a return authorization number (RMA) and instructions on where to send your item.
- Ship Your Item: Pack your item securely in its original packaging and include the RMA number. Ship it to the address provided in the instructions.
- Receive Refund or Exchange: Once we receive and inspect your item, we will process your refund or send out the exchange item.
Refund Process
Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to be processed after we receive your returned item. You will receive an email confirmation once the refund has been issued.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive the returned item. Shipping costs for exchanges are covered by Active Vogue.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order # [Your Order Number]
Dear Active Vogue Customer Service,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s) and their quantities]
Reason for Return/Exchange: [Please provide a brief explanation]
Please provide me with the return authorization number (RMA) and instructions on where to send the item(s).
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions about our shipping or returns and exchanges policy, please feel free to contact us at [email protected] or call us at [Your Phone Number]. We are here to help!
Thank you for shopping with Active Vogue. We appreciate your business and are committed to providing you with a secure and enjoyable shopping experience.