Product Questions
What types of products does Active Vogue offer?
We specialize in trendy and affordable activewear, including Activewear, Outerwear, Pants, and the latest Trends.
Are the products suitable for all body types?
Yes, our activewear is designed to be versatile and comfortable for a wide range of body types.
Do you offer plus sizes?
Currently, we offer a range of sizes, but we are always expanding our collection to include more sizes. Please check our size guide for more details.
Shipping & Delivery
What are the shipping options available?
We offer two main shipping methods: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days).
How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement.
Do you ship internationally?
Yes, we ship worldwide except to some remote areas and Asia. Please contact us if you have any questions about your location.
Returns & Exchanges
What is your return policy?
You can return items within 15 days of receiving your order. Please ensure the items are in their original condition.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details.
Are there any restocking fees?
No, we do not charge any restocking fees for returns.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
How do I update my account information?
You can update your account information by logging into your account on our website.
Customer Support
How can I contact customer service?
You can reach us at [email protected] for any inquiries or assistance.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.
Thank you for choosing Active Vogue. We are committed to providing you with the best shopping experience!